LearnLots PassLab – Terms & Conditions
(Last updated: 13 March 2026)

1. Overview
PassLab is a 9week online GCSE Maths programme delivered by LearnLots. By enrolling, you
agree to the terms below. These protect both the student’s learning experience and the smooth
running of the programme.

2. What’s Included
Your PassLab enrolment includes:

• Weekly short teaching videos published on a Monday morning
• Weekly live 75-minute group session every Thursday afternoon/evening
• Weekly consolidation task released on a Friday morning
• Access to the Unstuck Engine for help with any PassLab questions
• Access to recordings of all live sessions
• Email support for parents
•  Weekly progress updates

In addition to your PassLab enrolment, PassLab+ includes:

•  Access to the Unstuck Engine+ for help with any Maths questions
•  Weekly live 75-minute small group session on a Sunday evening. This must be attended live as the recording will not be shared. 

Unstuck Engine Fair Usage Policy
For PassLab

• The Unstuck Engine provides 1:1 support with any PassLab question (This is any question that PassLab provides you with) for the duration of the 9-week course.
• The limit is a maximum of 2 questions per day.
• A question is any single question, or a numbered exam-question with multiple parts (a, b, c etc…)
• Questions will be answered in the order received and will be responded to within 24 hours between Sunday and Thursday. Some examples are below

• Questions will be submitted in written or video format.
• Best practice is that the student also submits their attempt at the question
• Feedback will be given in either written or video format

For PassLab+
In addition to PassLab:

• The Unstuck Engine+ provides 1:1 support with any Maths question
• This is any question that you are stuck with that relates to any Level 1 or Level 2 Maths qualification

There is a common-sense element applied to the Unstuck Engine to try to reflect how most people study:

• Example 1: you haven’t submitted any questions for a week, and you then submit 5 questions on one day. We will likely respond to all 5 within 24 hours depending on demand.
• Example 2: you regularly submit 3 questions per day. Initially, we will likely respond to all 3 questions within 24 hours depending on demand. However, we will warn you that it is supposed to be 2 questions per day. If it continues then the additional questions will only be answered after 24 hours when the limit resets.
• Finally, we endeavour to answer questions as quickly as possible. We may answer them well within the 24-hour window and on Friday/Saturday. This may not be possible at all times so if it happens, please treat it as a happy bonus – it is not an expectation that it will always happen.

3. Payments

• Payment is due at the point of enrolment unless you choose an instalment plan.
• If paying by instalment, all payments must be completed—even if the student stops attending—unless you cancel under the refund policy below.
• Instalment plans cost slightly more due to processing fees and admin time.

4. Refund Policy
We want families to feel confident signing up to PassLab.
If you’re not happy with the programme, you may request a refund at any time within the first 3 weeks.

We will refund: All remaining weeks, minus 1 week, to cover costs of admin, onboarding, and materials already provided. Refunds amounts are calculated based on the price paid at checkout.
Once a refund has been processed access to all materials will cease.

5. Student Commitment
PassLab works best when students commit. We expect 100% attendance and completion rate.
They should:

• Watch the weekly videos
• Attend live sessions where possible (or watch them as soon as possible when the recording is available) 
• Try the weekly tasks
• Ask for help using the Unstuck Engine

Missing sessions or falling behind will affect progress, but you will still have access to recordings and support.

6. Safeguarding & Recordings

• Live sessions are recorded for safeguarding, catchup, and quality assurance.
• Recordings are shared only with enrolled students and authorised staff.
• Students must not share links, screenshots, or recordings with anyone else.

7. Behaviour & Conduct
LearnLots aims to create a positive, respectful learning environment. We may remove a student from a session if their behaviour disrupts learning.
Persistent issues may result in removal from the programme; in such cases, any refunds follow the standard refund rules.

8. Technology Requirements
To take part, students need:

• A stable internet connection
• A device that can join Microsoft Teams
• Access to email for receiving materials

LearnLots is not responsible for issues caused by a user’s equipment or internet connection.

9. Access to Materials

• All materials (videos, worksheets, recordings) are for personal educational use only.
• You must not copy, share, or distribute them.
• You will keep access to the materials up to the point that you gain a Grade 4 or higher in GCSE Maths. We are committed to helping all of our students to pass GCSE Maths no matter how long it takes.

10. Data Protection
LearnLots collects only the information needed to run PassLab safely and effectively.
We follow our Privacy Policy and Accessibility Policy regarding data, safeguarding, and reasonable adjustments.

11. Changes to the Programme
We may make small adjustments to:

• the timetable
• the order of topics
• formats or platforms

These changes will always be made to improve the student experience.

12. Contact
For questions about PassLab, email nathan@learnlots.co.uk